Post by trini on Feb 21, 2008 7:01:31 GMT -5
When Digicel came, I welcomed them as competition that would set TSTT/bmobile on the right path to serving their customers better and indeed I believe they served that purpose well. When they came out with the special "talk for 10 minutes" then free all day, I thought it was a pretty good deal and I took advantage of it once or twice.
Now that they have been here a while, and I've had time to experience them first hand as well as soak up some customer horror stories, I truly am glad I did not embrace them with open arms and spurn bmobile the way some people did, because they have proven themselves to be greedy money-makers who do not have a single care for the customer, no matter what they say in their ads or otherwise. The main reason I believe that is in the way they have been capitalising on corporate sign ups recently, and in some instances, the employees who sign up get nice bonuses and decent phones, while in other instances, they get cheap phones and nothing else. I don't see how Digicel could justify this inequality, but it seems they are promoting some sort of bias against some people and that is intolerable.
Another reason, I recently discovered, is their roaming prices and attitudes towards postpaid customers who (unsuspectingly) take advantage of the service before reading the fine print from the company. (Too bad for them right! Just the functionally illiterate getting their just dues for being functionally illiterate.) In one instance, a person tried monitoring their usage and came home expecting a bill of about $500 or less only to find that he owed $2000 and Digicel says they have to "investigate" to find out why he was charged at a rate higher than their stated roaming rate, also claiming that he did not use the provider he said that he used. Now, let's just say they might be right - although we know they are really grasping here!- how exactly does using a different provider make a difference in the rate if Digicel has posted flat rates for roaming??? A rate is a rate, is a rate, it should be the same if that is the posted rate, shouldn't it? Especially if they can't even explain it when someone calls them up to inquire.
Therefore Digicel gets a very poor rating from me. Bmobile, with all its faults, never gave me such cause for concern. When I roamed with my prepaid bmobile phone, I paid much less per minute than the Digicel rate (almost 4 times less than what the poor Digicel customer was charged) and I didn't have to worry which provider I used. Digicel (in the early days) had good service (signal quality etc) so everyone thought this would last, but alas that has not been the case, and so if they do not give you good value and their service is no better than the other provider, I really see no reason to recommend it, unless you call only one person and usually talk for long. Otherwise, each time you call you have to pay a high rate, and then you only get free service after three minutes, when most calls last much less than that! And, on top of that, your free call could get dropped just like that, and then "all freeness done!"
Now that they have been here a while, and I've had time to experience them first hand as well as soak up some customer horror stories, I truly am glad I did not embrace them with open arms and spurn bmobile the way some people did, because they have proven themselves to be greedy money-makers who do not have a single care for the customer, no matter what they say in their ads or otherwise. The main reason I believe that is in the way they have been capitalising on corporate sign ups recently, and in some instances, the employees who sign up get nice bonuses and decent phones, while in other instances, they get cheap phones and nothing else. I don't see how Digicel could justify this inequality, but it seems they are promoting some sort of bias against some people and that is intolerable.
Another reason, I recently discovered, is their roaming prices and attitudes towards postpaid customers who (unsuspectingly) take advantage of the service before reading the fine print from the company. (Too bad for them right! Just the functionally illiterate getting their just dues for being functionally illiterate.) In one instance, a person tried monitoring their usage and came home expecting a bill of about $500 or less only to find that he owed $2000 and Digicel says they have to "investigate" to find out why he was charged at a rate higher than their stated roaming rate, also claiming that he did not use the provider he said that he used. Now, let's just say they might be right - although we know they are really grasping here!- how exactly does using a different provider make a difference in the rate if Digicel has posted flat rates for roaming??? A rate is a rate, is a rate, it should be the same if that is the posted rate, shouldn't it? Especially if they can't even explain it when someone calls them up to inquire.
Therefore Digicel gets a very poor rating from me. Bmobile, with all its faults, never gave me such cause for concern. When I roamed with my prepaid bmobile phone, I paid much less per minute than the Digicel rate (almost 4 times less than what the poor Digicel customer was charged) and I didn't have to worry which provider I used. Digicel (in the early days) had good service (signal quality etc) so everyone thought this would last, but alas that has not been the case, and so if they do not give you good value and their service is no better than the other provider, I really see no reason to recommend it, unless you call only one person and usually talk for long. Otherwise, each time you call you have to pay a high rate, and then you only get free service after three minutes, when most calls last much less than that! And, on top of that, your free call could get dropped just like that, and then "all freeness done!"